Privacy policy

PRIVACY POLICY

Last Updated: 12-12-2025

Who We Are

Ravel & Roam (“we,” “us,” or “our”) operates the website https://ravelandroam.com (the “Site”). We are dedicated to providing quality clothing, apparel, accessories, and e-commerce products and services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

Information We Collect

Personal Identification Information

We collect personal information when you interact with our Site, including when you place an order, create an account, subscribe to communications, or contact customer support. This information may include:

  • Contact Information: Full name, email address, shipping and billing address, and phone number.
  • Payment Information: Payment details required to complete purchases. Payment information is processed securely by third-party payment processors and is not stored on our servers.

Non-Personal Identification Information

We may automatically collect non-personal information when you interact with the Site, including:

  • Device and Browser Information: Browser type, device type, operating system, and internet service provider.
  • Log Data: IP address, pages viewed, time and date of visits, and other usage statistics.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, remember preferences, analyze traffic, and improve the user experience. You can manage or disable cookies through your browser settings, though some features of the Site may not function properly if cookies are disabled.

How We Use Collected Information

We use collected information for the following purposes:

  • To Process Orders and Provide Services: Including order fulfillment, payment processing, and customer support.
  • To Communicate With You: Including order confirmations, shipping updates, responses to inquiries, and customer service messages.
  • To Improve Our Website and Services: By analyzing usage data and feedback.
  • To Send Marketing Communications: Where permitted by law and with your consent. You may unsubscribe at any time.

How We Protect Your Data

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. Data transmitted between users and our Site is encrypted using SSL technology. Payment transactions are handled in compliance with applicable payment security standards.

Access to personal information is limited to authorized personnel and service providers who require it to perform their duties.

Data Sharing and Disclosure

We do not sell, trade, or rent personal information. We may share information in the following circumstances:

  • With Service Providers: Such as payment processors, shipping carriers, email communication services, analytics providers, and customer support platforms, solely for business operations.
  • For Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

  • Account Information: Retained while your account remains active.
  • Transactional and Legal Records: Retained as required by applicable laws and regulations.

When personal information is no longer required, it is securely deleted or anonymized.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: Request access to or correction of your personal information.
  • Data Portability: Request a copy of your personal data in a commonly used format.
  • Deletion: Request deletion of your personal information, subject to legal or regulatory requirements.
  • Marketing Preferences: Opt out of promotional communications at any time using unsubscribe links or by contacting us directly.

Privacy Rights by Region

European Union & United Kingdom (GDPR / UK GDPR)
If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, restrict, or delete your personal data, object to certain processing activities, and request data portability. You may withdraw consent at any time where processing is based on consent.

Canada (PIPEDA)
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). You may request access to your personal information, request corrections, or withdraw consent, subject to legal requirements.

United States (CCPA / CPRA – California Residents)
California residents have the right to request disclosure of the personal information we collect, request deletion of personal information, and opt out of the sale or sharing of personal data. Ravel & Roam does not sell personal information as defined under applicable law.

International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence, including by trusted service providers. Where required, we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of the Site after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@ravelandroam.com
Phone: +1 (613) 252-5972
Contact Form: https://ravelandroam.com/pages/contact
Address: 6365 Rue Marquette, Montreal, Quebec, H2G 2Y3, Canada