Last Updated: 12-12-2025
Ravel & Roam (“we,” “us,” or “our”) operates the website https://ravelandroam.com (the “Site”). This Shipping Policy outlines how and when orders are processed and delivered.
Shipping Area: We currently ship to addresses within the United States only.
Standard Shipping: A flat rate of $6.99 USD applies to orders under $50 USD.
Free Shipping: Orders over $50 USD qualify for free standard shipping.
All shipping charges are displayed at checkout. We do not charge additional delivery or handling fees beyond what is shown at checkout.
Processing Time: Orders are processed within 1–3 business days, Monday through Friday.
Cutoff Time: Orders placed before 11:00 AM Eastern Time (EST) are typically processed the same business day. Orders placed after this time will be processed on the next business day.
Non-Processing Days: Orders are not processed on weekends or public holidays.
Processing time refers to order verification, quality checks, and preparation for shipment.
Estimated Delivery Time: Orders typically arrive within 7–15 business days after processing, depending on destination and carrier performance.
Delivery times are estimates and may vary due to factors outside our control, including carrier delays or peak shipping periods.
Carriers: We ship using reliable carriers such as USPS, UPS, DHL, and FedEx.
Tracking: Once your order ships, you will receive a confirmation email with tracking information.
Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery so we can assist with a replacement or resolution.
Lost Orders: If your order appears lost in transit, please contact us and we will investigate with the carrier.
For return eligibility and instructions, please review our Return & Refund Policy.
If you have questions about shipping, please contact us:
Email: support@ravelandroam.com
Phone: +1 (613) 252-5972
Contact Form: https://ravelandroam.com/pages/contact
Address: 6365 Rue Marquette, Montreal, Quebec, H2G 2Y3, Canada
Support Hours: Monday–Friday, 9:00 AM–5:00 PM